Frequently Asked Questions

The purchase of our products is just the beginning of a long-lasting relationship between you and us. We hope that your experience with NOIR WILD is as smooth as possible, however, we recognize that questions may arise.

We’ve put together some commonly asked questions to give you more information about how we work.

Which payment methods are accepted?

We currently accept credit card payments, PayPal, Google Pay and Apple Pay. More payment methods will be added in the future.

I have not received my purchase confirmation

The confirmation of your purchase is sent immediately to the email address you have provided as contact, be sure to check your Spam, junk or other email inbox as it is possible that it arrived there. In case you don't find it, just let us know your full name and contact phone number in any of our ways of attention to review it together.

I have received my order number, now what do I do?

Once your order number is received, you just have to wait for our mail with the generation of the tracking number so that you can check the status of your order. Keep in mind that the generation is automatic and when you receive it, the tracking system may not yet be updated, so we ask you to try again in the next 5 business days.

Why didn't I receive my order?

If we have confirmed your order # and tracking # it means that your order is in transit and we are respecting the established times. If you have any doubts you can read our section on shipping and others at
If we are out of time, do not hesitate to let us know your concern with your order # to